The benefits of professional window cleaning for any business usually outweigh the costs involved. You’ll achieve clean windows at affordable costs and maintain a healthy working space, increasing productivity.

But when it comes to hiring professional window cleaners, many people don’t know whether to choose franchised or privately owned commercial cleaning companies.

Well, here are the four differences that set them apart.

Customized Services

When you work with a franchise, you won’t have the freedom to choose what kind of commercial cleaning service will be tailored to your business needs. Franchises are usually run by the franchisor that makes the terms and conditions for operations. The workers will not change anything that’s not part of the original contract.

On the other hand, a privately owned commercial cleaning company will design a cleaning plan based on your requirements.

They understand that every business is unique and has different cleaning needs. You can be sure that the services you’ll receive are those you need and not just some random ones.

Customer Service

Privately owned cleaning companies are more concerned about improving their reputation and winning more clients. And to do this, they have to impress the existing customers. For this reason, they always ensure their customers have the best experience when working with them.

Their customer service is usually amazing, and they’re always willing to go the extra mile to ensure you’re satisfied with their services.

On the other hand, large cleaning companies are usually more concerned about making money. Because of this, they’re not as focused on providing an amazing customer experience. Some of them may even outsource their customer service to other companies.


Privately-owned companies serve their customers according to the service they offer. They don’t have a predetermined pricing mechanism that cuts across all their services.

Besides, it’s much easier to negotiate the prices with them and develop a budget that fits your pockets.

For a franchise, they’re more focused on maximizing its revenue regardless of its services. They always quote the maximum amount possible, and it can be much harder, if not impossible, to get them to lower the prices.

It will be much harder for them to charge less when they need to pay a percentage of what they get to their main franchisor.

Knowledge and Work Experience

A private commercial cleaning company’s knowledge and work experience can’t be compared to that of a franchise.  They have been in business for years and know exactly what it takes to satisfy their customers. They know how to clean different surfaces and materials and always get the job done right the first time.

On the other hand, a franchise usually works with set procedures and guidelines. Their employees need to strictly adhere to these procedures that may even take years to change. This means they don’t pay much attention to changes in the cleaning industry or new technologies.

In the end, it all comes down to what you’re looking for in a cleaning company. If you want experience and expertise, go with a private commercial cleaning company. If you’re looking for rigidity and procedures, go with a franchise.